Customer support

For us here in the online store, as well as in the boutique, it is of utmost importance to provide good customer service. We are happy to assist with any questions related to products, using this online store, or other matters concerning the boutique. Contact information can be found at this link.

AI-based product advisor

Under each product, there is an AI-powered product advisor from which you can ask for advice and tips related to the products. For example, you can ask for product suggestions for specific occasions and events, which products go well together, or how a product can be maintained. The product advisor understands all languages and can be asked to use any language. However, AI has limitations, and when these are encountered, it is advisable to contact customer service directly. 

Translations into different languages

The online store has been automatically translated into several different languages using an AI-based interface provided by OpenAI's ChatGPT, with the original language being Finnish. The translations are generally of good quality, but small errors may occur. Texts in images have not been translated.

Warranty, support and liability for defects

The warranty generally covers only manufacturing and material defects in the product. Warranty repairs are always carried out according to the manufacturer's warranty terms. We handle warranty matters on your behalf directly with the manufacturer, and it is of utmost importance to us that our products meet high quality standards. Naturally, we also take responsibility for the statutory defect liability of the products when the product's warranty has expired or no warranty has been granted. If you have any concerns with a product purchased from us, please contact us.  

Complaint

The customer is obliged to present proof of purchase, a receipt, or other evidence of the place and time of purchase when returning an item or making a complaint about a defect. Saarni GB Oy reserves the right to charge the buyer for the costs incurred in searching for the receipt. 

Complaints are handled only in writing. A free-form complaint can be sent either by email to sonja@saarnigb.fi or by letter to the address Saarni GB Oy, Kauppiaskatu 4, 20100 Turku.

Resolving Disagreements: All disagreements are primarily sought to be resolved through negotiation. A consumer customer has the right to submit any disputes arising from this agreement to the Consumer Disputes Board (www.kuluttajariita.fi) to be resolved. Before taking the matter to the Consumer Disputes Board, the consumer should contact the consumer advisory service of the local register offices (www.kuluttajaneuvonta.fi).