Providing good customer service is paramount to us here in the online store as well as in the boutique. We are happy to help with any products, use of this online store or other boutiques. Contact information can be found behind this link.

Warranty, Support, and Liability for Defects

The warranty only covers defects in workmanship and materials in the product. Warranty repairs are always carried out in accordance with the manufacturer's warranty conditions. We handle warranty issues directly with the manufacturer and it is of paramount importance to us that our products meet high quality. Of course, we are also liable for the products' statutory liability for defects when the product warranty has expired or no warranty has been issued. If you have any problems with the product you purchased from us, please contact us.

Complaint

The customer is obliged to present a proof of purchase, receipt or other proof of the place and time of purchase upon return or when claiming a defect in the goods. Saarni GB Oy reserves the right to charge the buyer for the costs of searching for the receipt.

Complaints will only be processed in writing. A free-form complaint can be submitted either by e-mail to sonja@saarnigb.fi or by letter to Saarni GB Oy, Kauppiaatu 4, 20100 Turku

Settlement of Disputes: The primary purpose of resolving any disputes shall be through negotiation. The consumer customer has the right to submit disputes arising from this agreement to the Consumer Disputes Board ( www.kuluttajariita.fi ). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office ( www.kuluttajaneuvonta.fi ).