Customer support

For us here in the online store, as well as in the boutique, it is of utmost importance to provide good customer service. We are happy to assist with any questions related to products, the use of this online store, or other boutique-related matters. Contact information can be found behind this link.

Warranty, support, and liability for defects

The warranty generally covers only manufacturing and material defects in the product. Warranty repairs are always carried out according to the manufacturer's warranty terms. We handle warranty matters on your behalf directly with the manufacturer, and it is of utmost importance to us that our products meet high quality standards. Naturally, we also take responsibility for statutory defect liability when the product's warranty has expired or no warranty has been granted. If you have any concerns with a product purchased from us, please contact us.  

Complaint

The customer is obliged to present proof of purchase, a receipt, or other evidence of the place and time of purchase when returning an item or making a complaint about a defect. Saarni GB Oy reserves the right to charge the buyer for the costs incurred in searching for the receipt. 

Complaints are handled only in writing. An informal complaint can be sent either by email to sonja@saarnigb.fi or by letter to Saarni GB Oy, Kauppiaskatu 4, 20100 Turku.

Resolving Disputes: All disputes will primarily be resolved through negotiation. A consumer customer has the right to bring any disputes arising from this agreement to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the matter to the Consumer Disputes Board, the consumer must contact the consumer advisory service of the local register offices (www.kuluttajaneuvonta.fi).