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Customer support

For us here in the online store, as in the boutique, it is of the utmost importance to offer good customer service. We are happy to help in any matter related to the products, the use of this online store or other boutiques. Contact information can be found behind this link.

Warranty, support and error liability

The warranty generally only covers manufacturing and material defects in the product. Warranty repair is always carried out in accordance with the manufacturer's warranty conditions. We handle warranty matters for you directly with the manufacturer, and it is of the utmost importance to us that our products correspond to high quality. Of course, we are also responsible for the products' statutory liability for defects when the product's warranty has expired or no warranty has been granted. If you have any problems with the product you bought from us, please contact us.


The customer is obliged to present a proof of purchase, a receipt or other proof of the place and time of purchase when returning or complaining about a product defect. Saarni GB Oy reserves the right to collect the costs caused by the search for the receipt from the buyer.

Complaints are only processed in writing. A free-form complaint can be sent either by email to or by letter to Saarni GB Oy, Kauppiaskatu 4, 20100 Turku

Resolving disagreements: All disagreements are primarily resolved through negotiations. The consumer customer has the right to refer disputes arising from this contract to the Consumer Disputes Board ( Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service (